Mobile / Sports
This page sets out the legal conditions that govern your use of 8bdk. Access to our platform, account services and transaction records depends on your local law and the eligible regions we operate in — read this before you start.
Our legal framework is not a single universal document — it adjusts based on where you are and which services you can lawfully access. If you are in Bangladesh, availability of certain account features and payment channels depends on local regulation and the eligible regions we serve at any given time. We do not make claims about licensing that we cannot back with published facts, and we do not overstate what the platform can offer in any market. Your use of 8bdk creates a direct relationship between you and us under these published terms. That relationship covers your account registration, the wallet transactions you initiate through Rocket, Upay or Bank Transfer, and the game sessions you open in our lobby. It does not cover the internal policies of any payment provider or the rules of third-party game studios. If a clause in our terms conflicts with a mandatory rule in your local jurisdiction, the local rule applies to the extent it overrides our terms. We will not use contractual language to override a right you hold by law. When you have a question about what applies in your specific situation, the right step is to contact our support team directly rather than to interpret policy text alone.
Not every part of your experience falls under the same policy rules. The four areas below clarify what is inside this policy, what sits outside it, and where the boundary sits for account-linked activity.
Creating and maintaining your 8bdk account, including login credentials, identity verification steps shown in the account area, and session activity, falls inside this policy. Access remains subject to your local law and the eligible regions we serve.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer are governed by our transaction terms and the rules of your chosen payment provider. We hold the record of each transaction in your account wallet; the provider holds its own record separately.
Game content, lobby pages, promotional notices and editorial copy on 8bdk are covered by our intellectual property terms. You may view and use this content for personal account activity only. Reproducing or redistributing it is not permitted.
Game studios supplying content to our lobby operate under their own terms with us — not directly with you. Payment providers also hold their own user agreements. This policy does not extend to those third-party relationships or to any external site we may link to.
Your account is the primary place to review and act on your legal rights with us. Transaction history — every Rocket, Upay or Bank Transfer movement — is available in your signed-in wallet area, sorted by date. If you believe a record is incorrect, you can raise a correction request through the support channel. We will check the record against our system logs and respond with what we find. Account details such as your registered contact information can be updated from within the account settings page. Some fields require a verification step — follow the instructions shown on screen rather than assuming what documents are needed, since requirements can vary. If your account is restricted or suspended, the reason will appear in a notice inside your account or be sent to your registered contact. You have the right to ask us to explain that decision. Where local law gives you additional rights over your personal data, those rights sit alongside — not instead of — the account steps described here. Contact support to exercise them.
Open the wallet section of your signed-in account to see a full transaction log. Each entry shows the method used — Rocket, Upay or Bank Transfer — and the date and status of the movement.
Account settings let you update contact information. Fields that require verification will prompt you to follow the steps shown. Do not skip the on-screen instructions — they reflect current verification requirements.
If a term is unclear or you believe something in your account does not match what our policy states, contact the support team with your account reference and the specific clause or transaction in question.
Where your local law gives you rights over personal data we hold, contact us directly. We will respond through the same channel you used to reach us and handle your request in line with applicable rules.
If a legal or policy question cannot be resolved by reading this page, these are the contact routes available. Use the channel that suits your situation — all of them connect to the same team.
The live chat option is accessible from within your signed-in account. Use it to raise policy questions, ask about account restrictions or request clarification on a transaction record in your wallet.
For written legal requests — data queries, correction requests or formal policy disputes — send a message to our published support email. Include your account reference and a clear description of the issue.
The Help Centre inside your account holds published answers to common policy questions. Check it first for topics like account restriction, transaction disputes and eligibility rules before opening a direct contact.
We handle account data and cookies according to what we publish here — no undisclosed practices. If you want to know what we hold, how long we hold it, or how to request a change, the support team is the right contact.
We keep your account and transaction records for the period required by our operational policy. After that period, data is removed from active systems. You can ask us to confirm what we hold on your account by contacting support with your account reference.
We use cookies to keep your session active and to remember account preferences across visits on the same device. No cookie we set shares your account data with advertising networks outside our platform. Cookie settings can be adjusted from your browser.
Your account credentials are yours to protect. We do not ask for your password through any support channel. If you receive a message claiming to be from 8bdk and requesting login details, treat it as suspicious and report it immediately through live chat.
To update, correct or request removal of personal data we hold, contact support directly. We will handle the request in line with our published retention policy and applicable local law. Response is through the same channel you used to contact us.
These answers cover the policy questions we hear most often. If your question is not here, the support team can respond through live chat or email.
Access to our platform and services depends on your local law and the eligible regions we operate in. If your jurisdiction permits access, our published policy applies to your account. We recommend checking what your local law allows before registering or depositing.
Every transaction — whether processed through Rocket, Upay or Bank Transfer — is logged in the wallet section of your signed-in account. The log shows the method, date and status. If a record looks wrong, contact support with the transaction reference.
Yes. Contact our support team by email or live chat and include your account reference. We will confirm what data we hold and respond in line with our retention policy and any applicable local law rights. Response is sent through the same channel you used.
Where a mandatory rule in your local jurisdiction overrides a clause in our terms, the local rule applies to that extent. We do not use contractual language to remove rights you hold by law. If you have a specific concern, raise it through our support contact.
Open account settings inside your signed-in account and follow the update steps shown. Some fields require a verification step — the screen will prompt you. If a field cannot be changed from settings, contact support and we will handle the correction directly.
No. Studios like Habanero, Pragmatic Play, Bigtime Gaming and Microgaming supply game content under a separate agreement with us. Their internal terms do not form part of your direct relationship with 8bdk. Our policy governs your account and transactions only.